Support

Search resolved issues, review an agent answer with follow-up questions, and escalate to the Robotics Support team when self-serve resources are not enough.

345 support resources shown

Resolved case

E-4115ResolvedNXB-SRV-DC112-006

NexBot Drives DC112-006 Servo Motor on R-20 Robot Joint 4 Overheating and Faulting

Description ...

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Resolved case

ResolvedNXB-TRN-911-020

Inquiry Regarding Scheduling and Content for Safety Training Course NXB-TRN-911-020

Description ...

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Resolved case

E-3115ResolvedNXB-GEN-621-007

Intermittent Fault on Door Interlock NXB-GEN-621-007 on R-100 Cell

Production line halted unexpectedly.

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Resolved case

ResolvedNXB-GEN-611-015

Mounting hole misalignment on NXB-GEN-611-015 Perimeter Guard Panel

Symptoms Panel mounting holes do not align with posts.

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Resolved case

E-4502ResolvedNXB-ROB-MA012-001

MA012-001 Robot Arm Faults with J2 Axis Overcurrent Error During High-Reach Motion

StatusResolved ...

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Resolved case

E-8211ResolvedNXB-CBL-531-015

Intermittent PROFINET Communication Failure on C-10 Robot Wrist Connector

Intermittent loss of communication with end-of-arm tooling Controller displays PROFINET device connection error (E-8211) Robot halts production cycle unexpectedly ...

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Resolved case

ResolvedNXB-KIT-921-013

Inquiry Regarding Scheduling and Scope of PM Plan NXB-KIT-921-013 for R-50 Robot

Lack of response from scheduling portal or regional team.

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Resolved case

ResolvedNXB-TRN-931-008

Incomplete Scope for On-Site Commissioning Service (NXB-TRN-931-008) on S-5 Robot

PROFINET communication not established.

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Resolved case

ResolvedNXB-KIT-753-002

Bond failure using NXB-KIT-753-002 Structural Adhesive on R-50 robot arm

StatusResolved ...

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Resolved case

E-4115ResolvedNXB-CBL-NET522-001

Intermittent EtherCAT Communication Loss on R-50 Robot Arm with NET522-001 Cable

Error code E-4115 (Fieldbus Link Down) on teach pendant Fault occurs during rapid, repetitive arm movements Flickering link status light on the EtherCAT port ...

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Resolved case

ResolvedNXB-GEN-733-004

Safety Inquiry: NXB-GEN-733-004 Solvent Effect on C-10 Robot Gaskets

Concern about long-term degradation of non-metallic components ...

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Resolved case

E-2103ResolvedNXB-GEN-721-004

Positioning errors on R-50 Joint 3 after replacing timing belt NXB-GEN-721-004

Visible vibration in Joint 3 assembly Audible high-pitched whining from the joint motor/gearbox Inaccurate tool center point (TCP) after repeated movements ...

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